Maintenance

" Software maintenance" here refers to the set of activities that are performed to keep a system operational as software changes after the system has been fielded. Software maintenance begins as soon as a system has been released to users for the first time in the case of incremental, evolutionary, or spiral developments. It then encompasses modifications to subsequent releases of the system.

At the time of software maintenance, a set of system components are in place, the system has been tested and accepted for operational use, operators have been trained, and logistics support has been arranged. Data accumulates in system databases as a result of operational use. Siri support team adopts a unique global delivery model for support, which takes advantage of the time zone differential to enhance the existing system without affecting any downtime in the operation.

Siri provides following support services :

Business Services
    Application strategy
    Configuration management
    Troubleshoot & bug fix
    Implementation and User training

Technical Services
    Architecture planning
    Performance management
    User profile management
    Interface management

Project Services
    Upgrades
    Business enablement
    Integration with new applications