Constraints
Development team
mind share
Prioritization of client
demands
Retention of knowledge
base
Business
Drivers
Support (Level
2)
Implementation
Enhanced
functionality
Technology
considerations
Pressure
Points
Knowledge base retention
Custom
Solutions
Enhanced platform
support
Development/
Deliverables
Release Management
Expanded
platform, database support
Custom
solutions
Out-of-box Integration (API’s,
Adapters)
Siri’s
Services
Integration
Services
Custom
Development
Migration/
Porting
Testing
of new versions
Impact
Increased
Focus on core product development
Growth in
Customer base with broader platform
support
Reduced Diversion towards one-off
porting, custom
solutions
