"Ensure customer satisfaction in all our interactions by providing defect-free products and services."

At Siri, we recognized the need for having strong processes, right in our budding stages. A carefully compiled set of processes that drove the delivery engine, later evolved into an industry-strength framework that helped us achieve ISO 9001:1994 certification in March 2000.

Following that, we continued working on more quantitative process controls. This resulted in a successful assessment at SEI CMM Level 4 in December 2002. Subsequently, Siri was re-certified ISO 9001 under the 2000 draft.

Siri frequently assists its clients in streamlining their own processes, by adapting and applying the wealth of process improvements witnessed internally. These span software life cycle and support activities, as well as business workflows themselves.

The next identified milestone in our journey of continuous process improvement is a successful assessment at SEI CMMI Level 5. Also being implemented is a major improvement to our information security systems, to enable an ISO 27001 certification.